Returns & Exchanges
At Pfaltzgraff, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return unused items in their original packaging within 90 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and include the packing slip inside your box.
Package Securely
Carefully pack your dinnerware or home accents in their original protective packaging to prevent breakage during transit, as items must arrive in resalable condition.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a confirmation email once our warehouse has processed your refund, typically within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing